Job title: Client Services Administrator
How long have you worked here: Just over 12 months.
You were a client before you worked here. Can you please tell us about that: I first found out about South Coastal Health & Community Services at an Australian Breastfeeding Association event I attended after the birth of my first child nearly 10 years ago. I was relatively new to the country (originally from the UK) and I was struggling as a new mum with a FIFO partner and very little support around me. I was invited to join the perinatal support group at SCHCS and soon found a fabulous bunch of women in very similar experiences. Some of these lovely mums still form part of my ‘village’ 10 years later and for that I am truly grateful.
Why did you decide you wanted to work here: Both my kids were settled into full-time school and I was looking for some volunteer work to ease back into having a working aspect to my life. I have continued to follow SCHCS since I first used the service and I hoped I would be able to volunteer to ‘give back’ after such a rewarding experience. While investigating the opportunity to volunteer, I came across a job advert for an administration role. I knew this was meant to be and lucky for me, my application was successful.
Please tell us a bit about your job: I absolutely love my job. Each day is different and I get to use
many of my skills and attributes. The core part of my role is to welcome clients, answer queries from clients and community, and gather the data required to administer client records accurately and efficiently. I also get to be creative in designing some aspects of the organisation’s marketing and communications material.
What do you love about it: My heart sings when I see the growth clients make during their time with us. I really feel like in my own small way I have a positive impact on the lives of those clients and in turn, contribute to making our community a better place.
And what do you find challenging: Some days it can be hard to comprehend just how many people in our community need support with their mental and physical health, and that within our organisation we can only do so much.
What puts a smile on your face at work: Working with such a dedicated bunch of human beings, every single day!
What do you love most about this organisation: I love the people. The people who show up to work each day united in our common vision.
What is the most rewarding part of your job: To go home every day and know that in some small way I have made a difference.
What is your birthday wish for SCHCS: That the organisation goes from strength to strength. I wish for each and every community member to know that we are here and may be able to provide the support they need.
I say thank you to each and every person who has helped to build the organisation into what it is today, and I am privileged to be a part of it’s future.